Orders & Tracking

## How to Place an Order Ordering from VELNOX PRINT is simple. ### Step 1: Choose Your Product Browse our website and select the product you need, such as business cards, brochures, mugs, T-shirts or corporate gifts. ### Step 2: Select Specifications Choose the available size, material, quantity, printing options and finishing. ### Step 3: Customize Your Design Use the Customized Studio if available, or upload your own artwork where supported. ### Step 4: Review Your Order Check your design, quantity, specifications, delivery details and final price carefully. ### Step 5: Complete Checkout Follow the available checkout and payment instructions to submit your order. Keep your order number for future reference. For assistance, contact VELNOX PRINT at 99 747 123 09.

## How to Track Your Order You can check your order status using the tracking options available on the VELNOX PRINT website. 1. Open the Track Order section, if available. 2. Enter the requested order number and other details. 3. Review the latest status displayed. If tracking information is not available, contact our support team with your order number. Tracking availability and updates depend on the order and shipping service.

## Returns and Refunds Customized and printed products are produced according to the specifications and artwork submitted or approved by the customer. ### Report a Problem If you receive a damaged, defective or incorrectly produced item, contact VELNOX PRINT promptly. Please provide: - Your order number. - A clear description of the issue. - Photos of the product and packaging, where applicable. ### Review and Resolution Our team will review the information and explain the available resolution according to the applicable policy and consumer protection requirements. ### Important Return eligibility, cancellation conditions and refund timelines must follow the published VELNOX PRINT policy. Please contact support before sending any product back.